Description
In a profession built on relationships, understanding nuances, having trust, and possessing the ability to communicate well are your most powerful tools. Legal email communication is not just about sounding professional; it is about exercising judgment, knowing your ethical obligations, and navigating the complexities of law firm culture, client relationships, and professional reputations. Selective use of artificial intelligence (“AI”) can support (but not replace) that skill.
By the end of this session, participants will be able to:
- Navigate different types of email approaches (eg, writing to a partner, a client, or opposing counsel) and adapt tone and structure to suit different legal contexts;
- Recognise when not to send an email and understand when a phone call, meeting, or silence may be more effective than an email;
- Consider ethical considerations when using AI to draft emails;
- Reduce the number of follow-up emails that you may need to send; and
- Avoid reputational pitfalls like passive-aggression, overuse of cc or bcc, or unintentionally undermining colleagues or clients.
Speaker
Speakers
Santhi Latha
Santhi Latha’s career is centred on advancing professional development within the legal sector. She served as Director of the Malaysian Bar’s Continuing Professional Development Department for seven years, where she established its learning and development framework. Since 2019, she has been part of the Rajah & Tann Asia (“RTA”) network, where she developed the RTA Academy’s online, virtual, and in-person professional development programmes for over 1,000 legal professionals and 500 business professionals across 10 countries.
She actively contributes to the legal community and sits on the Bar Council Legal Profession Practical Course Committee (formerly known as Common Bar Course Committee), the Bar Council Cyber and Privacy Laws Committee, and the Bar Council Ad Hoc Peer Support Network Committee. Santhi also served as President of the Association of Women Lawyers (2021–2023) and currently sits on its Executive Committee.
Asia Law Portal named her one of “30 People to Watch in the Business of Law in Asia in 2022” in December 2021 and one of “30 Women Legal Innovators in Asia to Follow in 2022” in May 2022. She was also listed among Prestige Malaysia’s “100 Women of Power 2022” in May 2022.
Terms and Conditions
Event Policy
Places are limited and registration is on a first-come, first-served basis. The registration for this session will close on 18 June 2025 (Wednesday).
All participants are required to keep their camera turned on for the entire duration of the webinar.
For events with registration fees, all payments must be made in advance, including bank charges.
Registration will be confirmed once proof of payment is provided by email or fax, and full payment is received.
The organiser reserves the right to modify, cancel or postpone the event, should circumstances arise that make such action necessary, whereupon all registration fees paid will be refunded.
Cancellation
Cancellations must be made in writing.
Please note that there will be no refunds for cancellations, but substitutions are allowed.
Kindly inform us in writing with the relevant details at least three days in advance.
If you have failed to inform the organiser on your cancellation for three consecutive times, you may be blacklisted for future events.
Transferal
You are allowed to transfer your place to another participant, but you must notify the organiser with the necessary details at least three days in advance.
Attendance
CPD points for CPD Scheme will not be awarded to lawyers and pupils in chambers from Peninsular Malaysia who arrive more than 15 minutes late, are not present throughout the event, or leave before its scheduled end.
Privacy
The personal information that you provide to the Bar Council, whether now or in the future, may be used, recorded, stored, disclosed or otherwise processed by or on behalf of the Bar Council for the purposes of facilitation and organisation of this event, research and audit, maintenance of a participant database for the promotion of this event, and such ancillary services as may be relevant.
Disclaimer
- Materials (if any) will be emailed only. No printed notes will be provided.
- No recording of the event is permitted via any means at any time.
- No part of the event content may be used / reproduced in any form without the written and explicit consent of the Bar Council and speaker(s).
