Description
Effective client communication is a vital skill for both Members of the Bar and pupils in chambers. It involves more than just explaining legal issues — it requires active listening, conveying complex information in clear, simple terms, and managing clients’ expectations with professionalism and empathy. Strong communication helps build trust, prevents misunderstandings, and upholds the standards of the legal profession, ensuring that clients feel supported and well-informed throughout their legal journey.
The talk will cover the following topics:
- Baseline requirements, ie the do’s and don’ts of client communication;
- How to first build, then continue to develop the client-solicitor relationship;
- The tools for clear communication; and
- How to prepare for a client meeting
Speaker
Harleen Kaur
Harleen Kaur (“Leena”) is a partner in Vin Partnership and a civil litigator for the past 20 years. She is actively involved in matters of the Bar and has previously served as the chairperson of the Bar Council Legal Aid Centre (Kuala Lumpur) and the Kuala Lumpur Bar. She is currently the Chairperson of both the Bar Council Peer Support Network Committee and the Bar Council Tender Review Committee.
Terms and Conditions
Event Policy
Places are limited and registration is on a first come, first served basis. The registration for this session will close on 26 Aug 2025, at 12:00 pm (Tuesday).
For events with registration fees, all payments must be made in advance, including bank charges. Registration will be confirmed once proof of payment is provided by email or fax, and full payment is received.
The organiser reserves the right to modify, cancel or postpone the event, should circumstances arise that make such action necessary, whereupon all registration fees paid will be refunded.
Cancellation
Cancellations must be made in writing.
Please note that there will be no refunds for cancellations, but substitutions are allowed. Kindly inform us in writing with the relevant details at least three days in advance. If you have failed to inform the organiser on your cancellation for three consecutive times, you may be blacklisted for future events.
Transferral
You are allowed to transfer your place to another participant, but you must notify the organiser with the necessary details at least three days in advance.
Attendance
CPD points for CPD Scheme will not be awarded to lawyers and pupils in chambers from Peninsular Malaysia who arrive more than 15 minutes late, are not present throughout the event, or leave before its scheduled end.
Privacy
The personal information that you provide to the Malaysian Bar, whether now or in the future, may be used, recorded, stored, disclosed or otherwise processed by or on behalf of the Malaysian Bar for the purposes of facilitation and organisation of this event, research and audit, maintenance of a participant database for the promotion of this event, and such ancillary services as may be relevant.
Disclaimer
- Materials (if any) will be emailed only. No printed notes will be provided.
- No recording of the event is permitted via any means at any time.
- No part of the event content may be used / reproduced in any form without the written and
explicit consent of the Malaysian Bar and speaker(s).
